DONOR REFUND GUIDELINE
Document Reference: OMF-GUI-DOR-001
Organization: OneMum Foundation n.o.
Effective Date: 01.08.2026
Last Updated: 02.09.2026
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At OneMum Foundation n.o. (“we,” “us,” or “our”), we deeply appreciate the generosity of our donors and are committed to maintaining the highest standards of financial integrity, transparency, and accountability.
Because OneMum Foundation n.o. provides immediate charitable services and program funding upon receiving contributions, all donations are generally considered final, non-refundable gifts. However, we recognize that extraordinary circumstances or technical errors can occur. This guideline outlines the conditions under which a refund may be granted.
1. Non-Refundable Nature of Charitable Donations
Under applicable tax laws, voluntary contributions made to support a non-profit organization are irrevocable gifts once processed. Except as explicitly detailed below, donations—whether one-time or recurring—cannot be refunded or returned.
2. Exceptions Eligible for Refund
We will consider refund requests only under the following specific circumstances:
A. Processing or System Errors
Duplicate Charges: You were accidentally charged multiple times for a single intended transaction due to a technical glitch or website error.
Data Entry Error: An incorrect donation amount was processed (e.g., entering $1,000 instead of $100) due to a typographical error.
B. Unauthorized or Fraudulent Activity
A donation was processed using your payment card or bank details without your authorization, knowledge, or consent as a result of fraudulent activity or identity theft.
C. Recurring Donation Admin Errors
You submitted a formal cancellation request for a recurring gift prior to the scheduled billing date, but the automatic charge was still processed due to an administrative error on our end.
3. Refund Request Procedure & Deadline
To request a refund under one of the eligible exceptions listed above, you must submit a written request within 30 calendar days of the transaction date.
How to Submit a Request:
Email Us: Send an email to hello@onemum.org with the subject line: Refund Request – [Your Full Name].
Provide Details:
Include the following information in your request:
Full name of the donor
Date and time of the transaction
Exact donation amount
Payment method used (e.g., credit card type, last 4 digits)
Transaction reference/receipt number
Detailed explanation of the reason for the refund request
4. Refund Review and Processing
Review Period: Once received, our finance team will review your request within 5 to 7 business days.
Method of Refund: If approved, refunds will be issued only to the original payment method used to make the initial donation (e.g., credited back to the original credit card). Refunds will not be issued in cash, check, or to a different account.
Processing Time: Depending on your financial institution or credit card provider, it may take 5 to 10 additional business days for the credited funds to reflect on your statement.
5. Tax Deductibility & Receipts Impact
If a refund is granted:
Any tax receipt issued for the refunded transaction becomes null and void.
You must adjust your personal tax filings accordingly to reflect the refunded amount and refrain from claiming the transaction as a tax-deductible charitable contribution.
If a tax receipt was already issued, OneMum Foundation n.o. will issue a corrected receipt or cancellation notice for accounting and tax records.
6. Disputes and Chargebacks
We strongly encourage donors to contact us directly to resolve any payment concerns. Initiating a credit card chargeback through your bank creates unnecessary administrative fees for our non-profit mission. We are committed to working directly with you to resolve valid errors promptly and fairly.
7. Contact Us
If you have questions regarding this Donor Refund Guideline or need assistance with a transaction, please reach out to our team:
Organization: OneMum Foundation n.o.
Attn: Finance & Donor Relations
Email: hello@onemum.org